Insights: Leisure and hospitality

Dynamic pricing, a strategy that adjusts prices based on demand and other factors, has sparked controversy in the wake of Ticketmaster’s handling of Oasis concert tickets. As consumer disappointment mounts and regulatory scrutiny intensifies, important questions about fairness and transparency in ticket sales have emerged.

The upcoming changes to the enforcement powers of local planning authorities, and the simplification of al fresco dining licensing represent shifts in England's urban and commercial planning landscape that developers should take note of.

Disagreements between directors and shareholders can be a major headache for any business. Whether it's clashing personalities, concerns over strategy, or allegations of wrongdoing, these disputes can quickly stall progress and damage the company's health. If you're facing such a situation, you're not alone.

Negative customer reviews are an unfortunate part of doing business for most companies. We are regularly asked to advise on dealing with disparaging, untrue (and sometimes malicious) customer reviews online, which can often have a very real impact on a business.