Corporate Crisis Management

We do work for businesses, healthcare providers, public sector bodies, and third-sector organisations across:

• Manufacturing
• Sports
• Energy
• Life Science and Medical Technology
• Transport and Industry
• Leisure and Hospitality
• National/Activity Parks
• Care Homes

When a workplace incident results in an inquest, especially in sensitive cases involving a death in service, our team is equipped to guide you every step of the way. We offer expert representation and comprehensive legal support for all types of inquests, including:

• Article 2 Inquests: Navigating complex cases with right-to-life implications, ensuring your organization’s actions are thoroughly prepared and presented.
• Jury and Multi-Agency Inquests: Managing proceedings involving multiple stakeholders, such as healthcare providers, local authorities, and emergency services.
• Coroner Liaison and Document Disclosure: Coordinating with Coroners and handling disclosure obligations to ensure full compliance and transparency.

Our approach focuses on thorough preparation and strategic guidance, helping clients and witnesses feel confident and informed while addressing regulatory and reputational risks throughout the process.

Crisis events often lead to scrutiny from regulatory bodies such as the CQC, HSE, or local authorities. Our team offers extensive support in handling:

• Compliance Investigations: Assisting with investigations from regulatory bodies, Freedom of Information (FOI) requests, and professional inquiries.
• Regulatory Liaison: Acting as a point of contact during regulatory inquiries, helping to manage risk and ensure open communication with governing authorities.
• Policy and Procedure Audits: Conducting ‘CQC-ready’ reviews and audits to strengthen your policies, procedures, and readiness for inspections and compliance checks.

Our regulatory support provides assurance that your organisation is prepared for and protected during investigations, minimising disruption and maintaining compliance.

Whether facing a sudden death in service, a major incident, or a reputational risk, we offer a pragmatic and commercially sensitive approach to crisis management:

• Reputation Management and Media Guidance: Drawing from experience in high-profile cases, we support you in handling public relations, media inquiries, and communication strategies.
• Post-Incident Learning and Risk Management: We offer ‘lessons learned’ reviews and training sessions to help your organization implement effective safeguards and improve responses for future incidents.

To ensure your team is well-prepared, we offer a Crisis Run-Through, a tailored exercise where we simulate a real-life crisis scenario from start to finish. This session includes:

• Scenario Design: Crafting a realistic crisis scenario relevant to your organisation, such as a major regulatory inquiry, an inquest following a death in service, or a compliance breach.
• Guided Crisis Response: Working with your team to analyse each decision, action, and response, identifying strengths and improvement areas.
• Feedback and Strategy Refinement: Providing a detailed review of the crisis handling, highlighting best practices, potential risks, and steps to strengthen crisis preparedness.

Our Crisis Run-Through exercise gives your team invaluable experience in managing high-stakes situations, in a controlled and safe environment. Fostering a preparedness and resilience across your organisation that we hope you’ll never need.